To develop an effective proactive support strategy, it is essential to have a thorough understanding of your customer's journey, identify their next best actions, and recognize their pain points. This is where the right customer support solution comes into play, providing valuable insights that can be leveraged in a conversational and non-intrusive manner for your customers.
By pinpointing recurring patterns and addressing frequently asked questions ahead of time, you can decrease the volume of incoming inquiries. This not only helps optimize your team's time and resources but also ensures a pleasant customer experience